Commercial services
Building defect and workmanship complaint investigations
Get a reasoned technical assessment of a reported building problem, with findings that explain what was observed and what requires further investigation.
Discuss a technical complaintGive the complaint a clear technical basis
A complaint about recurring damp or incomplete repairs may involve several accounts of what happened. An investigation brings the reported concern together with the available records and the condition seen at inspection.
WHBC can review a defined building or workmanship issue for a property owner or managing client. The report distinguishes direct observations from information supplied by others and explains the basis for any technical opinion. It can inform the client’s complaint response without deciding legal liability.
A focused investigation of the reported issue
- Complaint definition: establish the technical questions to be answered and the areas of the property to be considered.
- Record review: examine relevant photographs or repair records supplied within the agreed document scope.
- Building inspection: assess accessible construction and visible workmanship relevant to the complaint.
- Findings and response: explain the evidence and recommend repairs or further investigation where justified.
What you receive
A written technical report records the inspection findings with dated photographs and references to the information reviewed. It explains where the available evidence supports a conclusion and where uncertainty remains. Recommendations identify the purpose of any further investigation, giving the client a basis for deciding the next action.
Example scenario: staining after window replacement
Suppose staining continues around a window after replacement work. WHBC could review the reported history and inspect the accessible installation details and surrounding fabric. The report would explain possible causes supported by the evidence, without assuming that the timing alone establishes responsibility.
Questions about this service
Yes, subject to an agreed scope and access to the relevant work. A specification or quotation helps establish what was intended. Concealed details may require a separate opening up investigation if a visual inspection cannot resolve the question.
The report addresses building condition and technical findings. It does not determine legal liability or provide legal advice. The client can seek advice from its solicitor on any contractual or legal consequences.
No. This service provides a technical investigation for the agreed property purpose. An expert witness appointment for legal proceedings carries a different scope and is not included in the advertised service.
Yes. The findings can help explain what has been inspected and why a proposed response is appropriate. The client remains responsible for its complaint decision and any commitments made to the complainant.
Related services
Specific defect surveys
Find out what a building defect means and how to address it.
Damp & moisture investigations
Understand the moisture problem and choose the right repairs.
Works inspections & snagging
Check the visible work against the agreed requirements and follow up defects.
Retained surveying support
Access practical surveying advice through an agreed ongoing appointment.
Speak to WHBC
Take the next step with your property.
Send us the property details and tell us what you need. We will help you choose the right service and provide a quotation.